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We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every JavaScript plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!
We Can Handel Any Website Customization. Get QuotePlease check item support policy page https://themeforest.net/page/item_support_policy to know all about what you can expect from authors who sell supported items.
Please be as specific as possible when starting a new ticket, it really helps us to identify the root of your problem when you provide a link to your site, a screenshot of your error message, snippet or all of the above.
When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://imgur.com/OAcDHuc.png ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552
Please note that customization jobs are not included in our support scope. However, our friend can do it for you. Check it out : https://goo.gl/LJKGDE